Customer Services System
PHP
MySQL
JavaScript
jQuery
Bootstrap
A comprehensive customer service management system designed to streamline support operations and enhance customer experience.
Project Overview
The Customer Services System is a robust web application that enables businesses to manage customer interactions, track support tickets, and maintain service level agreements. It provides a centralized platform for support teams to efficiently handle customer inquiries and issues.
Project Details
Duration:
3.5 months
Client:
CustomerFirst Solutions
Start Date:
2023-02-10
End Date:
2023-05-20
Challenges
- Managing high volumes of customer support tickets efficiently
- Ensuring timely responses to customer inquiries
- Tracking service level agreements and response times
- Providing comprehensive reporting on support metrics
Solutions
- Developed a ticketing system with automated routing and prioritization
- Implemented real-time notifications for support agents
- Created SLA tracking with automated escalation procedures
- Built custom reporting dashboard with key performance indicators
Results
- Reduced average response time by 45%
- Improved customer satisfaction scores by 30%
- Decreased ticket resolution time by 35%
- Enabled support for 24/7 customer service operations
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